Starting point
Teams handling a high volume of customer or patient conversations lose time fast: missed calls, scattered messages, forgotten follow-ups, limited visibility on usage and margins that are hard to track.
Turning an AI agent idea into an operable SaaS product: channels, calls, credits, billing, monitoring and human control.

Teams handling a high volume of customer or patient conversations lose time fast: missed calls, scattered messages, forgotten follow-ups, limited visibility on usage and margins that are hard to track.
The need went far beyond an AI demo. The product had to be operable: agents, conversations, calls, external integrations, human-control modes, credits, billing, monitoring, permissions, webhooks and usage tracking.
I worked on product design, architecture, frontend, backend, integrations, tests and documentation across several modules. The goal was to make AI operational in a real SaaS context, not just impressive in a demo.
The product centralizes conversations, tracks calls and usage, connects external channels, controls AI responses and links the experience to a credit and billing model. Sairen is a client mission, but it shows my ability to ship a complete and usable AI product.